Company Name: EcoBank Cameroon
Contract Type: Full Time
Location: Cameroon
Deadline: July 27, 2026, at 5:00 PM
Are you ready to take the next step in your banking career?
Ecobank Cameroon is looking for a Relationship Manager, Classic to join our team and help deliver exceptional value to our customers.
JOB PURPOSE
- To deliver high quality service and customer retention approach to managing client relationships to enhance produce sales and new client growth targets.
- To deliver on agreed individual targets for
- Deposit growth,
- Revenue generation
- Product sales (Cross selling)
- New client acquisition,
- Digital products sales, (Mobile App, Ecobank Online)
- Loan portfolio management
KEY RESPONSIBILITIES
BUSINESS AND FINANCIAL PERFORMANCE
- Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Work to onboard clients and develop portfolio through the sales of direct banking products and services
- Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
- Handle client queries of day to day nature and assist in resolving clients issues.
LEADERSHIP AND PEOPLE MANAGEMENT
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
- Ensure full adherence to Operational Risk and Compliance guidelines eg. KYC and anti-money laundering measures,
- Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES
- Lead strategic initiatives that will create business growth.
JOB PROFILE
Experience & Qualifications
- At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
- Sound business product knowledge and people development performance record
- Good Understanding of operations, technology and customer services to drive the Classic banking business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Fluent in English & French.
Skills, Capabilities & Personal attributes
- Customer/market orientated and Networking
- Ability to establish direction and drive execution
- Excellent at delivering and owning results
- Strong interpersonal, influencing and communication skills.
REPORTING
- Head Retail Banking
Apply by sending your CV and Motivation letter to ECM-Recruit@ecobank.com with the subject “RELATIONSHIP MANAGER, CLASSIC”
Need help with the application process, or do you need a professional CV and Cover letter? Contact us on WhatsApp HERE