Company: Belife Insurance
Location: Douala, Cameroon
Contract Type: Fixed-Term Contract
Number of Positions: Two (2)
Application Deadline: September 07, 2026 at 5:00 PM
About the Opportunity
Belife Insurance is actively seeking qualified, dynamic, and detail-oriented professionals to fill two (2) positions for the role of Back Office Customer Analyst based in Douala.
Applications for this position will be reviewed and processed in strict accordance with Belife Insurance’s Diversity and Inclusion Charter.
Main Missions
As a Back Office Customer Analyst, your primary objectives will center on operational efficiency and customer account management:
- Process and analyze contractual services and daily client transactions.
- Manage contractual changes and administrative requests submitted by customers.
- Monitor, coordinate, and track all customer files throughout their administrative lifecycle.
Key Responsibilities & Activities
The selected candidates will execute a wide array of operational tasks, including but not limited to:
- Contract Management: Process contract advance files (loans), carry out partial and total contract redemptions, and process partial and total maturities of forward contracts.
- Account Review & Issue Resolution: Handle contract terminations under various scenarios (normal terminations, not taken cases, and fraud cases). Analyze customer requests to identify unpaid amounts and provide customers with up-to-date contractual status, such as payment histories and policy status updates.
- Administrative Operations: Draft professional administrative letters to clients, establish comprehensive lists of processed files, and ensure their systematic transfer to corporate archives.
Prerequisite Qualifications & Experience
- Education: 2–3 years of higher education (Associate Degree, Bachelor’s, or HND equivalent) in Insurance, Banking, Management, Finance, or a closely related academic discipline.
- Experience: 2–3 years of proven professional experience in a similar back-office, insurance, or operational customer support role.
Required Skills & Technical Competencies
- Strong knowledge of life insurance products (including advances, surrenders, maturities, cancellations, and reinstatements).
- Solid understanding of the CIMA Code and operational procedures applicable to processing customer policy files.
- Proven ability to analyze and process benefit files and contractual amendments accurately.
- Skill in establishing and utilizing payment histories to update customer policy records.
- High proficiency in office software (Microsoft Word, Microsoft Excel) and standard business/CRM applications.
Special Requirements
- Strong ability to manage and organize a high volume of client files efficiently.
- Rigorous, organized, and dedicated to strict adherence to operational deadlines.
- High sense of confidentiality, integrity, and professional ethics.
- Bilingualism (strong command of both English and French).
How to Apply
To apply for this opportunity, please complete the official online application form at the following link: 👉 https://forms.office.com/r/TPN9PA1U3G
Ensure all required information and supporting documentation are submitted before the deadline on September 07, 2026, at 5:00 PM.
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