Job Title: Customer Service Representative – Agri-Food Sector
Location: Douala, Cameroon
Contract Type: Full-Time / Permanent (CDI)
Positions Available: 10
Experience Level: 3+ Years
Required Languages: Bilingual (Fluent French & English)
About the Role
Are you a proactive customer service professional looking to take the next step in your career? We are expanding our team in Douala and seeking 10 Customer Service Representatives (M/F) to drive exceptional customer experiences within the dynamic agri-food sector.
In this role, you will serve as the primary bridge between our company and our clients. You will manage incoming inquiries, build strong client relationships, solve operational challenges, and play a direct role in driving customer retention and brand loyalty. If you thrive in a fast-paced environment and possess strong problem-solving and communication skills, this is an excellent opportunity to advance your career with us.
Core Responsibilities
- Client Relationship Management: Act as the first point of contact for clients, delivering attentive, accurate, and professional support to ensure long-term satisfaction and loyalty.
- Order & Inquiry Processing: Efficiently receive, process, and track customer requests, orders, and inquiries specific to the agri-food supply and distribution chain.
- Issue Resolution & Collaboration: Coordinate cross-functionally with internal logistics, sales, and administration teams to resolve customer complaints swiftly and effectively.
- Process Optimization: Identify recurring client pain points and contribute proactive ideas to continuously enhance our customer service workflows and service delivery standard.
- Account Retention & Growth: Build trusted relationships with existing accounts, identifying opportunities to improve service delivery and increase retention.
Candidate Profile & Qualifications
We are looking for self-motivated professionals who pair strong technical administrative skills with exceptional interpersonal strengths.
- Education: Bachelor’s Degree (BAC+3, BAC+4, BAC+5, or higher) in Business Administration, Marketing, Supply Chain, Logistics, or a related field.
- Experience: Minimum of 3 years of proven professional experience in customer service, sales administration, client relations, or a related administrative capacity (agri-food industry experience is a strong plus).
- Language Proficiency: Mandatory bilingualism in French and English, with fluent written and spoken communication skills in both.
- Technical Skills: Proficiency in office productivity suites (MS Excel, Word) and hands-on experience using CRM/customer management software.
- Soft Skills: Exceptional negotiation tactics, conflict resolution abilities, an analytical mindset, and the capacity to work both autonomously and collaboratively within a team.
Why Join Us?
- Career Growth: Step into a key position within a vital and rapidly growing sector in Douala.
- Collaborative Environment: Work alongside driven professionals in a supportive, dynamic workplace culture.
- Long-Term Stability: Enjoy the security of a permanent contract position with structural room for career progression.
How to Apply
Ready to take your customer service career to the next level?
Need help with the application process, or do you need a professional CV and Cover letter? Contact us on WhatsApp HERE
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